Frequently Asked Question

Open your Outlook 3565 Inbox, you will see your folders on the left.

Right click the space next to Folders to bring up the menu, select Add shared folder

Type the name of the shared folder you want to access (i.e. the email address)

When you have access enabled, selecting this will add the folder to your list in Outlook 365.

Adding this in Outlook desktop app:

If you have followed the above steps for 365, you should be able to simply restart your Outlook app in Windows to reload the email profile. If it does not appear, you can add it manually using Account Settings: